Blake Morgan

Blake Morgan was called “The Queen of CX” by Meta. She is a customer experience futurist and author of three books on customer experience including "The 8 Laws of Customer-Focused Leadership: The New Rules for Building A Business Around Today’s Customer." Blake guest lectured at University Of North Carolina Chapel Hill, Columbia University, Rutgers Executive MBA program and UC San Diego. She is an instructor for LinkedIn Learning. Blake is the host of The Modern Customer Podcast. She lives in the Los Angeles Area with her husband, their two children and two dogs. Learn more about her at blakemichellemorgan.com.